Terms of use.

Searchtrack (searchtrack.io) is run by the Searchtrack team. In these terms “we” and “us” means Searchtrack, and “you” means the person using it, or the business they act for.

You can reach us at support@searchtrack.io.

By using Searchtrack or creating an account you agree to these terms and to how we handle data, described in the privacy policy. If you use Searchtrack for a business, you confirm you can agree for it.

Searchtrack is built for business use. You must be at least 18 to create an account.

Searchtrack records the answers that AI search engines, such as ChatGPT, Gemini, Google AI Mode and Google AI Overviews, give to shopping questions, and shows which brands, products and pages they name and cite. How the data is collected is described on the methodology page.

The data is evidence of what AI answers said, not an explanation of why. It does not show why a model named a brand, and it is not a promise about what any engine will say in future. Traffic and revenue figures are estimates and are labelled as such.

Searchtrack is not affiliated with OpenAI, Google, Shopify or any brand shown. Brand names and logos belong to their owners and are used only to identify brands.

• Give accurate details and keep them up to date.
• Keep your sign-in secure. You are responsible for what happens under your account.
• An account is for one person. Plans with more seats give each person their own seat.
• Tell us straight away at support@searchtrack.io if you think someone else has used your account.

You can delete your account at any time from your account settings, or by emailing us.

Public pages and a free account cost nothing. Paid plans are billed monthly or yearly, in advance, by card through our payment provider, Stripe. Prices are shown on the pricing page, and any taxes are shown at checkout.

• A plan renews automatically at the end of each period until you cancel.
• You can cancel at any time from your account. Your plan stays active to the end of the period you have paid for, then moves to the free account. We don’t refund part periods, unless the law requires it.
• If you upgrade, the change applies straight away and the price is adjusted for the rest of the period. A downgrade applies from the next period.
• We may change prices. We’ll tell you at least 30 days before a change applies to your plan, and it applies from your next renewal. Founding member prices last for as long as the subscription stays active.
• If a payment fails, we may move the account to the free plan until it is paid.

Plan limits, such as tracked brands, AI questions and API calls, are shown on the pricing page.

You may use what you see in Searchtrack for your own business and, on the Agency plan, for your clients. That includes quoting figures and sharing exports and reports with them, with Searchtrack named as the source.

You may not:

• resell, republish or offer Searchtrack’s data, or a substantial part of it, as a dataset or service of your own;
• copy the data by scraping, crawling or automated tools, except through the API or MCP within your plan’s limits;
• share your sign-in or API keys, or let people outside your plan’s seats use your account;
• get around plan limits, security or access controls, or interfere with how the service runs;
• present Searchtrack’s data as a claim by OpenAI, Google or any brand, or say it proves why an engine named a brand;
• use Searchtrack to break the law or anyone else’s rights.

Ask Searchtrack, the MCP server and the API give access to the same data under the same rules. Ask Searchtrack writes its answers with an AI model, so they can be wrong or incomplete: check anything important against the data pages before relying on it.

API keys and MCP connections belong to your account. Keep them secret; you can revoke them at any time. We may limit or revoke a key or connection that is used against these terms or that puts the service at risk.

Bookmarks, folders, notes, tracked brands, category requests and questions you ask stay yours. You let us store and process them only to run Searchtrack for you, as set out in the privacy policy.

If you suggest an improvement or report an error, we may use the suggestion without owing you anything for it.

Searchtrack’s software, design and database, including how answers, brands, products and sources are collected, organised and scored, belong to us. Excerpts of AI answers are reproduced as evidence of what the engines said; the engines’ owners keep whatever rights they have in them.

If your brand appears and something about it looks wrong, email support@searchtrack.io and we’ll check it. We correct errors in how we read the answers. We don’t remove a brand because an answer was unfavourable, since the record of what the engines said is the point of the service.

We work to keep Searchtrack running and the data current, but we don’t promise it will be available without interruption or that every answer will be collected. Engines and data suppliers change, so some engines, categories or features may change or stop. If we remove a feature that is central to a paid plan, we’ll tell you in advance and you can cancel with a refund of any unused period.

We may suspend or close an account that breaks these terms, puts the service or other users at risk, or that we must close by law. Where it is reasonable to, we’ll warn you first and give you a chance to put things right. If we close a paid account without a breach on your part, we’ll refund the unused part of the period.

Searchtrack is a source of evidence, not advice. Decisions you make with it, about marketing, pricing, products or anything else, are yours.

As far as the law allows, we are not responsible for indirect or consequential loss, or for lost profit, revenue, business or data, and our total responsibility to you for any claim is limited to what you paid us in the 12 months before it arose.

Nothing in these terms limits responsibility that the law does not allow to be limited, such as for fraud, or for death or personal injury caused by negligence. If you use Searchtrack as a consumer, you keep every right consumer law gives you.

We may update these terms as Searchtrack changes. The date at the top shows the latest version. If a change matters to how you use a paid plan, we’ll email you at least 30 days before it applies; if you don’t agree, you can cancel before then.

If something goes wrong, email support@searchtrack.io first: most problems can be sorted out quickly that way.